Terms and Conditions

• Payment:

Payment is due in full on the day of the service. All payments are handled through our office.  For first-time cleaning, we require a deposit to confirm the booking. If no deposit is paid, the appointment will NOT be confirmed on our calendar. The remainder is due upon completion of service with card on file. If the client hasn't made the payment by the end of the business day, it will be automatically processed in our system. 

The deposit is non-refundable. 

If the client is a secured reoccurring client, we process payment automatically upon completion of each service. (As long as a card is saved on file) 

Tipping the cleaning techs is never required and always appreciated. We thank you in advance if you choose to tip or just leave a thank you note.

• Late Payment Fee

Effective March 29th, 2023, Bravo Cleaning Services will begin to charge a late payment fee. This fee will be 25 dollars. To avoid fees, send payment before services are rendered or before the end of the business day to avoid this fee. 

Non-payment will automatically cancel current/any future appointments and will require the client to reschedule. 

• Schedule changes, and cancellation of service:

 If you need to reschedule, skip, add, or cancel your service, we ask that you give a (24) hour's notice. Without (24) hours' information, you will be charged a $25 fee. Cancellations on the same day of service for any reason will be charged a $25 fee as well. If the client decides to deny payment of the fee due to their responsibility, we will no longer be able to service the client until the fee is paid.

Please note, a 2-week clean charge is not the same as a 4-week clean charge. Once rescheduled or service is skipped, the client will be charged the difference. This is because the client's home is not being maintained on a schedule agreed upon, which will take longer to clean.  

• Entry to your home:

We offer 3 entry options to choose from:

1. The client may decide to be home to allow access to their home on the day of the service. (See while working in the home section of the client selects this option).
   Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away, you will be charged the $25 fee.
2. The client provides a garage door opener or code to access the home. In the event, the code given is not correct and cleaners cannot gain access to the home, the client is responsible for the lockout and a cancellation fee.
3. The client can purchase a lock box to place a key inside and provide  Bravo Cleaning Services Co with the code. In the event, for any reason, the key is not in the lock box or the code does not work when the cleaners arrive to clean the home, the client is responsible for the lockout and a cancellation fee.

NOTE: In the event, the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Bravo Cleaning Services will not be held liable for any damages or theft to the client’s home.

• Time of service:

It is very difficult to commit to an exact arrival time (apart from the first appointment in the morning) because our ever-changing schedule throughout the day can change. We service between the hours of 8:00 a.m. and 5:00 p.m. and will aim to be at your home within a one-hour window of the estimated time given to you.

• Service hours

Our service hours are Monday – Friday 8 am -7 pm. Saturday 9 am-2 pm. Sunday-Closed. (Unless we have after-hours contracts).  If we do not reply, it is because it may be after hours. We will strive to respond by the next business day. Our scheduling platform is set up to send automated appointment reminder emails 3 days prior. Automated Text reminder goes out to your mobile phone the night before. Please make sure you are receiving our emails and texts.

• Supplies & Equipment

We provide all equipment and supplies needed to conduct each clean. We will customize our service and train our staff on how to use products and equipment per customer’s request.

• Damage Policy

In the infrequent event that something gets damaged during the cleaning, our crew will immediately notify the client or our office of any accidental damage that occurs during any job. We will file a Damage report within 48 hours to investigate and implement a solution as soon as possible. We are not responsible for normal wear and tear such as minor scratches or smudges on stainless steel, walls, floors, or other surfaces.

• While Working in the Home:

Our cleaning crews need to be able to work without distractions. Every effort is made for our cleaning crews to work safely, but we cannot accept liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work at their normal speed, Bravo Cleaning Services reserves the right to charge for their extra time spent in the client’s home and/or leave.

If for any reason a cleaning member feels that their safety is in danger enough to leave the job site due to actions by the client, the client’s guest(s), or animals, the client will still be liable for the service performed.

• Picture/Videos:

We may request to take pictures upon arriving at your home for training and reassurance purposes.

• Annual Price Review

We review all of our prices annually and update them accordingly. You will receive notice by email of any changes to your pricing.